Your right of withdrawal

You have 14 days to withdraw from a purchase. Here is how that works, and the one case where it ends sooner.

The right

If you are buying as a consumer, you may withdraw from this contract within 14 days without giving any reason. The period runs from the day the contract was concluded.

To withdraw, tell us clearly that you have decided to. An email saying so is enough; there is no form to fill in and no reason to give. Sending the message before the 14 days are up is what counts, not when it reaches us.

Where to send it

Use the email address on your order confirmation. Our postal address is not published yet, and until it is, an email is sufficient and will be treated as timely.

If you withdraw

We refund everything you paid, including standard delivery costs, without undue delay and within 14 days of being told. We refund by the means you paid with, and that costs you nothing.

When the right ends early, and why we ask

A report is written by a person, and they start as soon as you order. If we waited out the full 14 days before beginning, nobody would get a report in under a fortnight.

So at checkout we ask you to confirm two things: that you want us to start straight away, and that you understand your right to withdraw ends once the report is delivered. Both are a single, deliberate tick, never pre-filled, and we record what you agreed to and when. Until the report is delivered, the right still stands and you can still withdraw.

This applies to the one-off report. A monitoring subscription is a continuing service, the right works differently there, and you can cancel it whenever you like and it runs to the end of the period you paid for.

Separately from any of this, and regardless of what you ticked: a report that turns out to contain nothing is refunded the same day. That is our own promise, not a legal minimum, and it is in the terms.